英文道歉信模板集錦六篇

　　在人們往來(lái)越來(lái)越密切的今天，我們常常要運(yùn)用到道歉信，道歉信都有實(shí)事求是，簡(jiǎn)明扼要的特點(diǎn)。相信很多朋友都對(duì)寫(xiě)道歉信感到非�？鄲腊�，以下是小編幫大家整理的英文道歉信6篇，供大家參考借鑒，希望可以幫助到有需要的朋友。

英文道歉信 篇1

　　Dear XXX:

　　We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .

　　Best regards! Wang Hao Manager

英文道歉信 篇2

　　Dear Martin,

　　I am looking forward to your visit. Just think, after all these years of writing to each other, we will finally have the chance to meet! However, I am sorry that I will not be able to meet you at the airport as soon as you arrive.

　　The reason is that your flight will arrive early in the morning, and the earliest I can get To the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.

　　By the way, as we have never met I must tell you how to recognize me. I am of medium height and have a small moustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.

　　Looking forward to our meeting.

　　Yours sincerely,

　　Li Ming

英文道歉信 篇3

游客朋友們：

　　首先我們真心感謝桅子花開(kāi)、海星以及馬來(lái)吸呀等幾位網(wǎng)友給我們所提的意見(jiàn)，今年在政府論壇上有兩封公開(kāi)批評(píng)我們的帖子，說(shuō)實(shí)在的，剛剛看到的時(shí)候，心里確實(shí)是堵得慌的，不高興的，總覺(jué)得目前國(guó)內(nèi)旅游市場(chǎng)大環(huán)境就是這個(gè)樣子，大社不強(qiáng)，小社散差，從業(yè)人員服務(wù)意識(shí)、技能普遍不強(qiáng)等等，剛開(kāi)始，我們確實(shí)給自己找了一些自我安慰的借口。

　　現(xiàn)在再認(rèn)真思考這個(gè)問(wèn)題，我們覺(jué)得，做為從業(yè)人員有責(zé)任、有義務(wù)，也必須為游客提供更為輕松、快樂(lè)的旅游時(shí)光。坦誠(chéng)的說(shuō)，今年7、8兩個(gè)暑期月份下來(lái)，在我們質(zhì)檢回訪過(guò)程中，所發(fā)現(xiàn)存在質(zhì)量問(wèn)題的，游客投訴到公司的也絕不僅此兩例。

　　我們總結(jié)分析下來(lái)，存在質(zhì)量問(wèn)題的主要是散客出游群體，暑期質(zhì)量問(wèn)題一般容易出現(xiàn)在車輛空調(diào)不好，某些導(dǎo)游態(tài)度存在問(wèn)題，以及住房條件較差等方面。目前旅行社的存在方式大體上分為三類，一類是組團(tuán)旅行社，我們**就是這樣類型的旅行社，面向終端客戶收取客源;一類是地接旅行社，主要接待外地游客來(lái)本地旅游;第三類是同行批發(fā)旅行社，如揚(yáng)州蘇之旅旅行社，儀征旅行社同行受制于客源量問(wèn)題，收到游客報(bào)名后，無(wú)法獨(dú)立發(fā)團(tuán)，只能交給這樣的批發(fā)旅行社統(tǒng)一發(fā)團(tuán)。這種現(xiàn)狀就導(dǎo)至了組團(tuán)旅行社對(duì)散客質(zhì)量的掌控從很大程度上受制于同行批發(fā)旅行社，從某種程度上來(lái)說(shuō)，儀征散客出游，選擇哪家旅行社報(bào)名的差別是不大的，唯一的區(qū)別所在是旅行社經(jīng)營(yíng)者的思路，以及遇質(zhì)量投訴后，規(guī)模大一些的旅行社對(duì)批發(fā)旅行社的牽制能力會(huì)更強(qiáng)一些，僅此兩點(diǎn)而已。

　　關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn)，就是導(dǎo)游，景點(diǎn)美不美，全靠導(dǎo)游一張嘴。好的導(dǎo)游除了在講解上會(huì)更為精彩外，對(duì)于游客心理的把握能力通常也會(huì)很強(qiáng)，會(huì)有較強(qiáng)的協(xié)調(diào)溝通能力，而目前導(dǎo)游的生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導(dǎo)致了其責(zé)任心的下降，因其兼職故而也缺少有效的服務(wù)技能培訓(xùn)。旅行社不是不想有自己的全職導(dǎo)游，而是因?yàn)槁糜螛I(yè)的季節(jié)性特別強(qiáng)，旺季再多導(dǎo)游也不夠用，進(jìn)入12月份以后的3個(gè)月淡季對(duì)于小旅行社而言，可能1個(gè)導(dǎo)游都嫌多，這個(gè)微利行業(yè)人力成本應(yīng)該是最大的成本了，所以這種季節(jié)性的特點(diǎn)也導(dǎo)致旅行社不敢、不能用過(guò)多的全職導(dǎo)游。我們公司目前全職導(dǎo)游有16名，在揚(yáng)州地區(qū)算得上是規(guī)模龐大的一支導(dǎo)游隊(duì)伍了，但也只能應(yīng)對(duì)平常季節(jié)的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團(tuán)隊(duì)，就是一個(gè)主要由兼職導(dǎo)游帶隊(duì)的團(tuán)隊(duì)。

　　從我們自身的角度來(lái)講，我們必須認(rèn)真反思這個(gè)行業(yè)，認(rèn)真反思自已，如果不能真正將客戶贏這個(gè)第一戒寫(xiě)到我們每個(gè)員工心里去，**旅行社終將被市場(chǎng)淘汰。從上周起，我們已經(jīng)開(kāi)始在竭盡全力探討游客旅游體驗(yàn)的問(wèn)題，我們希望盡快將我們的服務(wù)意識(shí)、服務(wù)技能，迅速?gòu)膶?duì)人的服務(wù)，提升至對(duì)客戶的服務(wù)。我們將盡已所能去改造現(xiàn)有的工作流程，我們相信，從我們做起，終將能夠逐步改變旅游業(yè)的現(xiàn)狀，終將實(shí)現(xiàn)給游客創(chuàng)造輕松快樂(lè)時(shí)光這個(gè)最終目標(biāo)。當(dāng)然，接下來(lái)可能還會(huì)有質(zhì)量問(wèn)題出現(xiàn)，還會(huì)有游客投訴，但我們會(huì)以最好的狀態(tài)，迅速處理這類的質(zhì)量問(wèn)題，給游客一個(gè)盡可能滿意的答復(fù)。

英文道歉信 篇4

　　Letter of Apology

　　Ⅰ. Sample Study

　　Sample I

　　Dear Susan,

　　I’m very sorry that I was out when you came to see me yesterday evening. I’m afraid I’d gone to the pub with some friends and didn’t get back until 12 o’clock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life!

　　Anyway, I will call on you at 10 o’clock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned? I’ll show you some of the places of interest that you may not have seen.

　　Please let me know if you will be available on Saturday morning.

　　Best wishes

　　Chen Cheng

　　Sample II

　　Dear Mary,

　　I’m very sorry for not having replied to your July 6th letter sooner. When your letter arrived, I was in Beijing. As my secretary couldn’t forward it to me, it has been lying on my desk until I got back.

　　Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.

　　Look forward to catching up and once again apologize for the delay.

　　Sincerely,

　　Tom

英文道歉信 篇5

　　Dear Mr Smith

　　I am so sorry about that I didn't visit you yesterday. I am expectting you can forgive me . Yesterday, my friend LiHong got a bad cold , and nobody can take care of her .So I have to look after her and not have time to meet you .But i belive you can make sense of me . Because I am losed a important appointment ，I feel very sad. Can we have another meet ? I want to study from you very much.

　　Looking forward to hearing from you.

　　Yous,

　　Li Hua

英文道歉信 篇6

　　時(shí)間已經(jīng)過(guò)去一年了。這一年，我們有過(guò)快樂(lè)的時(shí)光、痛苦的'回憶、無(wú)知的困惑和感人的時(shí)刻。然而，快樂(lè)和感動(dòng)都是你帶來(lái)的，痛苦和困惑卻因我而起。我承認(rèn)在我們約會(huì)期間對(duì)你胡思亂想，對(duì)待你的態(tài)度不合適，強(qiáng)迫你做自己不喜歡的事。還一次次的讓你哭泣，盡管我知道你是一個(gè)敏感的女孩兒。我也不夠體貼因?yàn)榭偸呛雎阅銉?nèi)心的感受。

　　回顧那次事情。隨著矛盾日益增加，爬山的事成為你爆發(fā)的導(dǎo)火索。你在山腰跟我說(shuō)的話真正地傷了我的心。然而，這是我應(yīng)得的。我們分手的原因就是由于我武斷的行為和漫不經(jīng)心的心態(tài)，這也導(dǎo)致現(xiàn)在讓你我尷尬的現(xiàn)狀。即使現(xiàn)在，我們也不能像以前一樣互相打招呼�？偟膩�(lái)說(shuō)，一切都是我的錯(cuò)。當(dāng)我說(shuō)這句話時(shí)，心里感到深深的愧疚感。然而，這是我應(yīng)受的責(zé)備。

　　我真正想說(shuō)的是我現(xiàn)在還想你。多少平靜的夢(mèng)鄉(xiāng)中，你總會(huì)出現(xiàn)，這也是我做過(guò)的最幸福的夢(mèng)。每次遇見(jiàn)你，我都努力裝作沒(méi)看見(jiàn)你，故作鎮(zhèn)定，可總禁不住想看你一眼，想知道你最近過(guò)得怎么樣。雖然我現(xiàn)在上課不多，但每次上課，也都會(huì)尋找你的身影。我越來(lái)越不能壓抑自己的情感。

　　如果我改變態(tài)度了呢？我想知道你是否會(huì)給我一個(gè)機(jī)會(huì)來(lái)彌補(bǔ)你因我而受傷的心靈。 真誠(chéng)至上

　　It has already been one year. This year, we have been through happiness, pain, confusion and impressive. Yet, most of the happiness and impressive was brought by you, pain and confusion was brought by me. I confess that I had mixed thoughts during our date time. My attitude toward you was not proper. I made you do things that you don’t like. Even I knew that you are a sensitive girl, I still made you cry more than once. I was not a considerate boy for I disregarded your deep feelings.

　　Look back on that so called big problem. As the conflicts developed, the mountain climbing was the point that you broke out. What you said in the middle of the mountain truly hurt my feeling. Nevertheless, I deserved this. The reason that we broke up was due to my arbitrary behavior and casual attitude, which led us to this situation that make us awkward. Even now, we couldn’t greet each other as we did before.

　　Generally, it was all my fault. When I said this, I felt great guilty from the bottom of my broken heart. However, I was be to blamed for this.

　　What I really want to tell you is that I still miss you right now. I dreamed about you in my peaceful dream that is the happiest dream ever I thought. I tried to pretend to ignore you and be calm When I met you. But I couldn’t help glancing you for I want to know how you are going. Though I barely went to classroom, when I did, I would find where you sit. I can’t constrain my emotion.

　　But what if I changed my attitude ? I just wondered if you could give me another chance to make up your broken heart that once was broken by me.

　　Yours sincerely,

　　Frank

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